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Warranty & Returns

WARRANTY

We stand behind what we sell. If things don't work out with your appliance(s), we offer the following timelines and localities of support.

Please be advised no warranty covers the following:

-Ice makers

Problems occur within 2 weeks of purchase:
You picked your appliance up in-store: Bring the appliance back for retesting. If we see any functionality compromised, we will swap it out or give you full credit.


You paid for local delivery within 75 miles of our Chicago Warehouse store: We will send a technician out to repair, replace, or advise on installation issues.


You bought online and received a freight shipment outside our 75-mile track: you will need to call for service using the manufacturer's warranty (listed in next bullet point), and schedule repairs.
The manufacturer's warranty cover parts and labor. This applies to all customers local or outside 75 miles.

GE: 1-800-432-2737
LG: 1-800-243-0000
Danby: 1-800-263-2629
ULine: 1-800-779-2547
Frigidaire/Electrolux: 1-877-435-3287

RETURNS

New appliances in original condition are allowed full refunds within 5 days of purchase. Refunds are not allowed for delivery or installation services (if installed). If returns are not in the original delivered packaging,  20% restocking fees may apply.

Scratch & dent appliances are not eligible for a refund. An exchange or store credit may be allowed if the appliance cannot be repaired to the customer's satisfaction under the store warranty. Any problems should be reported within 7 days of receipt of Scratch & Dent merchandise.  In the event of an allowed exchange or store credit, SunBird Appliances will pay for the return delivery if the delivery fee was paid for with the original purchase. Credit will not be given for delivery/installation. Restocking fees of 20% may apply if the exchanged item is not in original condition.

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